So you bought a new Land Cruiser!
Congratulations ... now let’s get to work. We see a lot of Land Cruisers at our shop. Some are in great shape, others are basket cases. Many people get great deals and, unfortunately, a few people get ripped off. That is just the way Cruisers go. Now that you own it you need to maintain your investment.
 
Land Cruisers are designed very differently than other vehicles. They do not have parts that are designed to wear out over time. The Ford Taurus, for example, will need a new water pump at 80,000 miles or so. It is designed that way and there is not much you can do to avoid that. Land Cruisers are not like that. The trick to avoiding costly repairs to your Land Cruiser is normal maintenance.
 
We see a lot of Cruisers that run o.k. and leak a little here and there. What usually happens is that the original owner took basic care of it and the truck just kept plugging along. It ran well for a long time then little issues started cropping up and the owner decides to sell it. You buy a truck with a bunch of little issues that can become big issues if not addressed.
 
The vast majority of mechanical issues we see are all due to the same thing: lack of fluid changes. This applies to everything liquid in the truck from motor oil to brake fluid. Do it yourself or hire us to do it but change it all. You will be happier down the road.

Working with us:
Please take a minute to read this section. It tells a lot about how we work and how you can best work with us.

We are busy; not just your normal busy but stupid busy. Since we started ULC 4 years ago there has been a constant attempt to manage the workload and manage the day to day routine of the shop. At times we have done well but at other times we have not. The truth is we are cruiser guys; not professional mechanics running a Jiffy Lube or BRAKE-O and we do the best we can on a daily basis. We need to schedule as much as possible and that means we just cannot get your truck in the shop immediately most of the time. Our phone message will generally tell you when we will take new trucks into the shop. Most of the time we have a 2 week window where new work comes in and then 4-6 weeks where we will not take in any new work. The best way to get on the list is to e mail us with your basic issues and plans for the work we will perform. We will than let you now the best window to bring your truck in to get the process started. We try to use e mail as much as possible for all communication. If you call and leave a message we will often reply with an e mail. No, we are not avoiding you just really, really slammed!

The next step is to get your truck to the shop. We are located in downtown Atlanta and you can Google our address. The official, never-changing gate code is 6750*. The gate is open 24 hours a day. You can contact us and let us know you are coming then drop the truck in front of the shop and slide your keys (labeled with your name) through the mail slot. As long as we know you are coming you can do this at anytime.

We also have an excellent towing service. Call Tony at Tiger Lily Towing, 404 513 3581 and he can set you up. Tony is a great guy and an asset to our business. Please handle any fees directly with Tony.

Once the truck is here we will get it in line. This is for an evaluation or an estimate. In both cases we will e mail you one or the other then we go over it by phone. We decide on the best course of action and the process of the work. Many times the customer decides to have everything done at once while other times we do one section now and another at a later date. We will help you decide on the best plan for your needs and budget.

There are times that the job required is small and we have the parts on hand. In those cases we will do everything possibly to get you fixed immediately, in a sense moving you to the front of the line. We also give special consideration to those trucks used as daily drivers and try to get them fixed as soon as possible. While we cannot always do this we do our best to accommodate.

When the decisions are made we generate a final estimate based on our discussions. We then need a deposit. Generally we require a 50% deposit. On some larger jobs we split that into smaller amounts at our discretion. When the deposit is received you officially "get in line" and we provide you with a tentative completion date.

The way this usually works out is that while we are finishing other jobs the new jobs are evaluated, work decided on, a deposit received and then parts are ordered so that once one job is done another truck is ready to roll into its spot with parts on hand. We understand that for many customers these are hobby vehicles and that other life issues need to take precedence. If you run into a snag on the deposit let us know; we will try to work you back into the line at a later date. We try to be accommodating but after a reasonable amount of time without a deposit your truck will be taken out of line.

You will next hear from us when the parts arrive then again once we physically have you in the shop. If there are extreme delays on our end we will let you know. Please remember that sometime our best judgment is off; some trucks become nightmares and will delay the beginning or completion of your work. We pay an extreme amount of Attention to each vehicle and will not let than leave until they are finished 100%. This can take time.

Suddenly one day our mail to you will start increasing and your truck will be on its way to being done. We will let you know as we go along any bad things we find and get an OK before changing substantially from the estimate. The big day is suddenly here and you are done! We prefer to meet face to face and go over everything we have done then test drive it with you. Once everyone is happy we get the final payment and you are on your way.

We pride ourselves on our work and warrantee is usually not an issue but it does happen. If we are at fault we will do everything in our power to make it right with you. Generally, we will get your truck to the front of the line and get you fixed immediately.

payments:

• Checks are accepted and should be written to "Urban Land Cruisers". Our mailing address is:

Urban Land Cruisers L.L.C.
675 Metropolitan Pkwy. Ste. 3012
Atlanta, GA 30310

• Cash is accepted.